Privacy policy

This Privacy Policy describes how DEXAIM DMA LLC (the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dexaimdma.com (the "Services").

SECTION 1 - GLOBAL DATA CONTROLLER & SCOPE

DEXAIM DMA LLC operates as a third-party reseller of hardware, firmware, and software. For the purposes of the General Data Protection Regulation (GDPR) and other global privacy frameworks, we act as the Data Controller. We provide Services to a global audience and are committed to protecting data regardless of the user's country of residence.

SECTION 2 - LEGAL BASIS FOR PROCESSING

We process your personal information under the following legal bases:

  • Contractual Necessity: To fulfill your order, process payments, and arrange global shipping of hardware or digital delivery of licenses.

  • Legitimate Interests: To prevent fraud, secure our Site, and provide logistical support.

  • Legal Obligation: To comply with international trade, tax, and customs regulations.

  • Consent: Where you have explicitly opted-in to receive marketing communications.

SECTION 3 - PERSONAL INFORMATION WE COLLECT

  • Contact Details: Name, billing/shipping address, phone number, and email.

  • Transaction Data: Payment confirmations and order history.

  • Technical Data: IP address, browser type, and interaction data via cookies.

  • Logistical Data: Customs information required for international hardware shipments.

SECTION 4 - INTERNATIONAL DATA TRANSFERS

As a US-based company, your information will be transferred to and processed in the United States.

  • Safeguards: For users in the EEA, UK, and Switzerland, we rely on recognized transfer mechanisms, including the Standard Contractual Clauses (SCCs) and the EU-U.S. Data Privacy Framework, to ensure your data receives a level of protection equivalent to that in your home jurisdiction.

SECTION 5 - DISCLOSURE TO THIRD PARTIES

We do not sell your personal data. We disclose information only to:

  • E-commerce Platform (Shopify): To host our store and process data.

  • Payment Processors: To securely handle transactions.

  • Global Carriers: To deliver physical hardware across international borders.

  • Product Developers: When necessary to issue a digital license directly to the user.

SECTION 6 - YOUR GLOBAL PRIVACY RIGHTS

Regardless of your location, we provide the following rights to all users:

  • Right to Access & Portability: Request a copy of your data in a portable format.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention requirements.

  • Right to Correction: Amend inaccurate or outdated information.

  • Right to Object/Restrict: Withdraw consent for marketing or restrict processing in specific scenarios.

SECTION 7 - RETENTION AND SECURITY

We retain data only for as long as required to fulfill the purposes outlined in this policy or to satisfy legal, accounting, or reporting requirements. We employ industry-standard encryption and security protocols to protect data during transit and storage.